Privacy Policy
Effective Date: 21-07-2026
GatiMitra On-Demand Services Pvt. Ltd. ("GatiMitra", "we", "us") is committed to protecting your privacy. This policy describes how we collect, use, store, share, and protect your information when you use our website, our Rider Application, and related services. It applies to Riders/Delivery Partners and visitors to our website. Please read it together with our Terms and Conditions.
- Information we collect
Depending on how you interact with us, we may collect:
- Identity & contact data: name, photograph, date of birth, email, phone number, and address.
- Onboarding & KYC data: driving license, vehicle registration, insurance, PAN/Aadhaar or other government IDs, and background-verification results, as permitted by law.
- Banking & payment data: bank account or UPI details for payouts, and records of charges, penalties, and wallet transactions.
- Location data: precise and background location while you are on Active Duty, to assign trips, enable navigation, and ensure safety.
- Photos, documents & media: images and files you capture with the camera or upload from your device (KYC and vehicle documents, profile photo, proof of pickup/delivery, and support attachments).
- Device & usage data: device identifiers, IP address, app version, log data, and pages/features used.
- Communications: support tickets, call/chat records, and feedback.
- How we use your information
We use your information to onboard and verify you; assign and facilitate Service Requests; calculate and process earnings, payouts, charges, and penalties; provide navigation and safety features; communicate updates, offers, and support; detect and prevent fraud and misuse; improve our services and conduct analytics; and comply with legal, tax, and regulatory obligations.
- Legal basis for processing
We process your data on the basis of your consent, the performance of our agreement with you, our legitimate interests in operating and securing the Platform, and compliance with legal obligations. Where we rely on consent (for example, for certain marketing), you may withdraw it at any time.
- Location data
To operate the Platform, our Rider App may collect location data in the foreground and background while you are on Active Duty, even when the app is not open, so we can match you to nearby Service Requests, provide navigation, and support safety. You can control location permissions through your device settings; disabling location will limit your ability to receive and complete trips.
- App permissions we request
The GatiMitra Rider App requests the device permissions below. Each is used only for the purpose stated, and we ask for a permission only when the related feature needs it. You can grant or revoke any of these from your device settings — declining some will limit the related feature.
- Location — precise & background: to share your live location while you are on Active Duty and to run a foreground location service, so we can assign nearby trips, provide navigation, show your location to the customer during a delivery, and support safety. Precise and background location may be collected even when the app is minimised or the screen is off, but only while you are on duty or on an active trip — never otherwise.
- Camera: to let you capture images in-app — for example KYC/onboarding documents, your profile photo, and proof-of-pickup or proof-of-delivery photos.
- Photos, media & files (storage): to let you select and upload existing documents or images from your device (KYC documents, vehicle papers, delivery proof, support attachments).
- Notifications: to alert you about new order/trip requests, order and payout updates, penalties, and important account or safety messages.
- Display over other apps (draw over other apps): to show incoming order/trip alerts as a pop-up on top of other screens, so you don't miss a request while using another app.
- Ignore battery optimisation: to ask your device to exempt the Rider App from aggressive battery/doze restrictions, so location updates and order notifications keep working reliably while you are on duty. This is optional and can be turned off in device settings.
- Foreground service: to keep the location and order-listening service running with a persistent notification while you are on duty, as required for reliable background operation.
You can revoke any permission at any time from your device's app settings. Revoking a permission does not delete data already collected — see "Data retention" below and our Account Deletion process.
- Sharing of information
We may share information with customers and merchants to the extent needed to complete a Service (for example, your name, photo, vehicle, and live location); with payment processors, banks, and verification agencies; with service providers who support our operations; and with authorities or third parties where required by law or to protect rights and safety. We do not sell your personal data.
- Data retention
We retain your information for as long as your account is active and thereafter for the period required to meet legal, tax, accounting, dispute-resolution, and fraud-prevention needs. When data is no longer required, we delete or anonymise it. See our Account Deletion process for how deletion requests are handled.
- Data security
We use industry-standard measures to protect your data, including encryption and secure storage. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your account details confidential.
- Your rights
Depending on applicable law, you may have the right to access, correct, delete, or port your data, and to withdraw consent or object to certain processing. To exercise these rights, or to request account deletion, raise a ticket in the Rider App or contact us at partnerhelp@gatimitra.com. You may also manage cookie preferences as described in our Cookie Policy.
- Children
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us so we can remove it.
- Grievance Officer
For privacy-related concerns or grievances, you may contact our Grievance Officer at partnerhelp@gatimitra.com. We will acknowledge and address grievances within the timelines prescribed under applicable law.
- Updates
We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the latest version. We will notify you of material changes via email, the Rider App, or a notice on our services. Continued use after changes means you accept the updated policy.
Related: Terms and Conditions, Refund Policy, Account Deletion, and Cookie Policy.