GatiMitra Rider / Delivery Partner Terms and Conditions

Effective Date: 21-07-2026

This Rider/Delivery Partner Agreement & Terms and Conditions ("Agreement") is entered into between GatiMitra On-Demand Services Pvt. Ltd. ("GatiMitra", "we", "us", or the "Platform") and you, the Rider/Delivery Partner ("Rider", "you"). By accessing, registering on, or using the GatiMitra Platform and Rider Application, you confirm that you have read, understood, and agree to be bound by this Agreement, along with our Privacy Policy, Refund Policy, and Account Deletion process, each of which is incorporated by reference. If you do not agree, do not use the Platform.

1. Definitions

   Active Duty: The period when you are available to accept and perform Service Requests via the GatiMitra Rider App.

   Earnings: Total compensation for completed Services, including Service Fees and Incentives.

   Service Request: A customer's request for delivery or transport services through the Platform.

   Wallet: Your in-app account that records charges, penalties, top-ups, and adjustments payable to or by you.

2. Eligibility & Onboarding

   You must be at least 18 years old and legally competent. You are required to possess and maintain at your own expense: a valid driving license, vehicle registration, third-party liability insurance, and any other legally required permits. GatiMitra reserves the right to approve or reject your application at its sole discretion. You must provide true, complete, and current information during onboarding; providing false or forged documents is grounds for immediate rejection or termination.

3. Background Verification & Consent

   You consent to GatiMitra (directly or through authorised third-party agencies) verifying your identity, documents, address, driving license, and criminal-record/background checks as permitted by law, both at onboarding and periodically thereafter. Continued access to the Platform is conditional on your successfully clearing these checks. You agree to promptly update GatiMitra of any change to your documents, license status, or legal eligibility to provide Services.

4. Independent Contractor Relationship

   You are an independent contractor. No employment, agency, or partnership relationship is created between you and GatiMitra. You have complete control over your work schedule and may work with other platforms. You are solely responsible for your own taxes and statutory compliances.

5. Scope of Services

   You may provide one or more of the following services via the Platform: Food Delivery, Passenger Ride Services, or Parcel Delivery. GatiMitra does not guarantee any minimum number of Service Requests, earnings, or continuous availability of the Platform.

6. Charges Payable by You

   You may be required to pay certain charges to use the Platform, which may include a one-time onboarding fee, a periodic subscription/membership fee, a refundable security deposit, and charges for any kit or equipment issued to you. The applicable amounts are shown to you before payment and may be revised with notice. The refundability of each charge is governed by our Refund Policy — in summary, onboarding fees are refundable if you are unable to onboard, while activated subscription fees are non-refundable.

7. Your Responsibilities

   You agree to perform Services professionally, courteously, and safely. You must comply with all traffic laws, maintain your vehicle at your own cost, and use any provided GatiMitra equipment responsibly. You must personally perform the Services and not subcontract your obligations. You are responsible for the safe handling of orders, food, and any customer property in your custody.

8. Platform Responsibilities

   GatiMitra will provide access to the Rider Application to connect you with customers and merchants, offer a transparent system to view your earnings and performance, and provide basic app-related support.

9. Relationship with Customers & Merchants

   GatiMitra acts as a technology platform connecting you with customers and merchants. You are responsible for your direct interactions with them and must conduct yourself respectfully and lawfully. You must not solicit customers or merchants for services outside the Platform, collect payments other than as permitted, or share your personal contact details for off-platform dealings.

10. Earnings & Payouts

    Your Earnings for each completed Service consist of a Service Fee, calculated based on a methodology (e.g., base fare, distance, time) displayed in the app, which GatiMitra may change with notice. GatiMitra may offer discretionary Incentives, terms for which will be communicated separately. Earnings, net of any permissible deductions, will be settled to your registered bank account as per the disclosed payout cycle (e.g., weekly).

11. Penalties & Deductions

    GatiMitra may levy penalties or deductions for events such as order cancellations, no-shows, late or failed deliveries, damage to orders, or verified customer complaints. Penalties are debited from your Wallet or adjusted against your Earnings. If a penalty was charged through no fault of yours, it will be reversed on verification; even where a fault exists, you may raise the matter and we will fairly review and discuss it. Penalty disputes and their refund treatment are governed by our Refund Policy.

12. Taxes & Compliance

    You are solely responsible for all taxes arising from your earnings. GatiMitra may deduct TDS or other statutory amounts if mandated by law. You must comply with all applicable laws, including the Motor Vehicles Act, 1988.

13. Cash Handling (if applicable)

    For Cash on Delivery (COD) orders, you must collect the exact cash amount from the customer and deposit it via GatiMitra's prescribed mechanism within the stipulated time. You are liable for any loss or shortage until successful deposit.

14. Incentives & Promotions

    Incentives or promotional schemes are offered at GatiMitra's sole discretion and may be modified, cancelled, or withdrawn at any time without prior notice.

15. Service Quality & Ratings

    Customers may rate their experience. Consistent low ratings or negative feedback may impact your access to features or incentives and could lead to remedial training or suspension.

16. Vehicle & Equipment

    Your vehicle is owned, controlled, and maintained solely by you at your expense. GatiMitra is not responsible for any breakdown, accident, or violation related to your vehicle.

17. Prohibited Conduct

    You shall not engage in fraud, manipulate the Platform, consume intoxicants while on duty, harass or discriminate against anyone, tamper with orders, or misuse GatiMitra's intellectual property.

18. Confidentiality & Non-Solicitation

    You may receive confidential information (such as customer details, addresses, pricing, and business data) while providing Services. You must keep this information confidential, use it only to perform Services, and not disclose or exploit it for any other purpose. You must not use GatiMitra's customer or merchant relationships to divert business away from the Platform.

19. Suspension & Termination

    GatiMitra may suspend your access immediately for suspected fraud, safety violations, serious complaints, or breach of this Agreement. GatiMitra may terminate this Agreement for cause. You may terminate at any time with written notice. Upon termination, all legitimate outstanding earnings will be paid in the next payout cycle, subject to withholdings for any liabilities. Account deletion is handled per our Account Deletion process and requires your Wallet balance to be non-negative.

20. Limitation of Liability

    To the maximum extent permitted by law, GatiMitra shall not be liable for any indirect, incidental, or consequential damages. Its aggregate liability to you for any claim is limited to the Service Fee earned for the specific Service Request in question.

21. Your Indemnity

    You agree to indemnify and hold harmless GatiMitra from any claims, losses, or expenses arising from your breach of this Agreement, your misconduct, any accident or damage caused by you or your vehicle, or your violation of any law.

22. Intellectual Property

    All intellectual property rights in the GatiMitra Platform are owned by GatiMitra. You are granted a limited, revocable license to use the Rider App and branding materials strictly for providing Services under this Agreement.

23. Data & Privacy

    GatiMitra's handling of your personal data is governed by its Privacy Policy. You consent to GatiMitra using your location data during Active Duty to facilitate Services.

24. Third-Party Services

    The Platform may rely on third-party services (such as maps, payment gateways, and communication providers). Your use of those services may be subject to their own terms, and GatiMitra is not responsible for their acts, omissions, or availability.

25. Assignment

    You may not assign or transfer your rights or obligations under this Agreement to any other person. GatiMitra may assign this Agreement to any affiliate or successor entity.

26. Notices

    GatiMitra may send notices to you through the Rider App, SMS, email, or your registered contact details, and such notices are deemed received when sent. You must keep your contact details current.

27. Grievance Redressal

    If you have any complaint or grievance regarding the Platform or this Agreement, you may raise a ticket through the Rider App or contact our Grievance Officer at partnerhelp@gatimitra.com. We will acknowledge and endeavour to resolve grievances within the timelines prescribed under applicable law.

28. Governing Law & Disputes

    This Agreement is governed by the laws of India. Subject to any applicable arbitration or dispute- resolution mechanism, the competent courts having jurisdiction over GatiMitra's registered office in India shall have exclusive jurisdiction over any disputes.

29. Changes to Terms

    GatiMitra may amend this Agreement. Material changes will be notified via the Rider App or email. Your continued use after notification constitutes acceptance of the revised terms.

30. Force Majeure

    Neither party is liable for failure or delay in performance due to causes beyond its reasonable control (e.g., acts of God, war, government actions, pandemics).

31. Waiver, Severability & Entire Agreement

    This document, together with the policies referenced in it, constitutes the entire agreement between us. A failure to enforce any provision is not a waiver of it. If any provision is held invalid, the remaining provisions remain in full effect.

Related: Refund Policy, Privacy Policy, and Account Deletion.